Seasonal (7/13/22 - 3/31/23), Hourly

Customer Relations Assistant

Type: Seasonal, Hourly
Available Positions: 1
Timing: 40 hours per week; July 13, 2022, through March 31, 2023

Position Description
The Customer Relations Assistant will support the day-to-day operations of the Customer Relations Department, helping to successfully implement strategies that nurture relationships with Florida Citrus Sports’ customers including members, suite clients, and premium single event purchasers. The position will be required to become knowledgeable about numerous events, initiatives and details surrounding Florida Citrus Sports Membership and events. The position will report to the Customer Relations Manager.

General Responsibilities

  • Assist with incoming customer & member service calls/emails/live chats relating to membership and all Florida Citrus Sports events
  • Support CRM processes across Florida Citrus Sports Sales, Ticketing, Marketing and Business Development departments
  • Assist Member Services Manager with member account updates, tracking member communication and activities within Salesforce
  • Assist CRM department with membership initiatives
  • Assist in development of Salesforce reports, analytics and dashboards to support and monitor selling activity and key performance metrics
  • Assist CRM department with all member events and non-member events (Cheez-It Bowl, Vrbo Citrus Bowl, Florida Blue Florida Classic, etc.)
  • All other duties as assigned

Qualifications & Skills
The ideal candidate will possess the following credentials:

  • College degree in Sport Management, Event or Hospitality Management, Customer Service
  • Strong computer skills including Microsoft Office
  • Experience with Salesforce preferred
  • At least one year of customer service experience
  • Experience in prioritizing a heavy workload and the ability to meet deadlines with a high degree of accuracy and minimal supervision
  • Ability to lift moderate-to-heavy event supplies occasionally up to 25 pounds
  • The ability to travel throughout the local Central Florida area

Commitment
This position requires the willingness and ability to work occasional overtime, nights, weekends and/or holidays according to the Florida Citrus Sports events schedule. The selected candidate will be required to successfully complete a background check and motor vehicle driving check.

This is a seasonal position and runs from Monday, July 13, 2022 – March 31, 2023. The position will be paid hourly at a rate of $15/hr and is eligible for overtime pay for hours worked in excess of 40 hours/week based on a Sunday – Saturday work week.

About Florida Citrus Sports
Florida Citrus Sports is a not-for-profit event management organization dedicated to positively impacting the Orlando region while enhancing the quality of life in Central Florida through world-class events, including the Vrbo Citrus Bowl, Cheez-It Bowl, Camping World Kickoff, Florida Cup and Florida Blue Florida Classic.

Interested applicants should submit a cover letter, resume and three (3) references to jobs@fcsports.com with Customer Relations Assistant stipulated in the subject line.

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