Customer Relations Intern
To Apply: Interested applicants should submit a cover letter, resume, and three (3) references to crmjobs@fcsports.com. Attention: Customer Relations Assistant/Coordinator
Type: Seasonal, Hourly
Available Positions: 1
Schedule: 20-30 Hours Weekly
Term: 6/1/2025 – 1/16/2026
Position Description
The Customer Relations Intern supports the Customer Relations Assistant Director with the day-to-day operations of the Team Selection Committee. During December, this position will assist the Customer Relations Department with Bowl Season prep and execution to ensure Florida Citrus Sports’ customers, including ticket purchasers, members, suite clients, and premium single-event purchasers, receive best-in-class customer service. The position reports to the Customer Relations Assistant Director.
General Responsibilities
- Coordinate logistics for the Team Selection Committee as directed by the Customer Relations Assistant Director, including, but not limited to, preparing weekly scout packets, updating content for the Team Selection Committee, and assisting with administrative duties pertaining to the Team Selection Committee
- Assist in programming for all Team Selection Committee In-person and Team Selection Committee Meetings
- Assist in the management of the Team Selection Committee Smartsheet Portal
- Assist in the development of Salesforce reports, analytics and dashboards to support and monitor the Team Selection Committee
- Serve as a Live Chat agent and provide support for customer questions during increased periods of activity
- Assist the Customer Relations Assistant Director with preparing all premium spaces for event days
- Assist the CRM department with all member events and non-member events (Cheez-It Bowl, Citrus Bowl, Florida Cup, Florida Blue Florida Classic, etc.)
- All other duties as assigned
Qualifications & Skills
The ideal candidate will possess the following credentials:
- Current student or recent graduate pursuing a Bachelor’s degree in Sport Management, Event or Hospitality Management, Customer Service
- Strong computer skills, including Microsoft Office
- Strong customer service skills and professional demeanor
- Experience in prioritizing a heavy workload and the ability to meet deadlines with a high degree of accuracy and minimal supervision
- Ability to lift moderate-to-heavy event supplies occasionally up to 25 pounds
- The ability to travel throughout the local Central Florida area
Commitment
This position requires the willingness and ability to work occasional overtime, nights, weekends, and/or holidays according to the Florida Citrus Sports events schedule.
The selected candidate will be required to successfully complete a background check and motor vehicle driving check.
About Florida Citrus Sports
Florida Citrus Sports is a not-for-profit event management organization dedicated to positively impacting the Orlando region while enhancing the quality of life in Central Florida through world-class events, including the Cheez-It Citrus Bowl, Pop-Tarts Bowl, Camping World Kickoff, Florida Cup, and Florida Blue Florida Classic.
To Apply: Interested applicants should submit a cover letter, resume, and three (3) references to crmjobs@fcsports.com. Attention: Customer Relations Assistant/Coordinator