Seasonal, Full-time, Hourly

Customer Relations Intern

To Apply: Interested applicants should submit a cover letter, resume and three (3) references to Attention: Customer Relations Assistant/Coordinator

Type: Seasonal, Full-time, Hourly
Available Positions: 1
Timing: 20-30 hours per week; July 15, 2024 – January 3, 2025

Position Description
The Customer Relations Intern supports the Customer Relations Manager with the day-to-day operations of the Team Selection Committee. During December, this position will assist the Customer Relations Department with Bowl Season prep and execution to ensure Florida Citrus Sports’ customers including ticket purchasers, members, suite clients, and premium single event purchasers receive best-in-class customer service. The position reports to the Customer Relations Manager.

General Responsibilities

  • Coordinate logistics for Team Selection Committee as directed by Customer Relations Manager including, but not limited to preparing weekly scout packets, updating content for Team Selection Committee and assisting with administrative duties pertaining to the Team Selection Committee
  • Assist in programming for all Team Selection Committee In-person and Team Selection Committee Meetings
  • Assist in management of Team Selection Committee Smartsheet Portal
  • Assist in development of Salesforce reports, analytics and dashboards to support and monitor Team Selection Committee
  • Serve as a Live Chat agent and provide support for customer questions during increased periods of activity
  • Assist Customer Relations Manager with preparing all premium spaces for event days
  • Assist CRM department with all member events and non-member events (Cheez-It Bowl, Citrus Bowl, Florida Cup, Florida Blue Florida Classic, etc.)
  • All other duties as assigned

Qualifications & Skills
The ideal candidate will possess the following credentials:

  • Current student or recent graduate pursing a Bachelors degree in Sport Management, Event or Hospitality Management, Customer Service
  • Strong computer skills including Microsoft Office
  • Strong customer service skills and professional demeanor
  • Experience in prioritizing a heavy workload and the ability to meet deadlines with a high degree of accuracy and minimal supervision
  • Ability to lift moderate-to-heavy event supplies occasionally up to 25 pounds
  • The ability to travel throughout the local Central Florida area

This position requires the willingness and ability to work occasional overtime, nights, weekends and/or holidays according to the Florida Citrus Sports events schedule. The selected candidate will be required to successfully complete a background check and motor vehicle driving check.

About Florida Citrus Sports
Florida Citrus Sports is a not-for-profit event management organization dedicated to positively impacting the Orlando region while enhancing the quality of life in Central Florida through world-class events, including the Cheez-It Citrus Bowl, Pop-Tarts Bowl, Camping World Kickoff, Florida Cup/FC Series and Florida Blue Florida Classic.

To Apply: Interested applicants should submit a cover letter, resume and three (3) references to Attention: Customer Relations Assistant/Coordinator

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